Frequently Asked Questions
Check out our FAQ to quickly find answers to all your questions. You'll find information about poster customization, delivery times, payment methods and much more.
General questions
Can I cancel or change my order?
If you wish to cancel or modify your order, please contact us within 24 hours of purchase. After this time, the order may already be in production. In this case, we will no longer be able to modify it.
Do you offer discounts for bulk orders or events?
Yes, we offer discounts for bulk orders or for events or businesses. Please feel free to contact us to discuss your specific requirements, and we will make you a tailored offer.
Do you offer secure payment options?
Yes, we use secure payment solutions to ensure the protection of your data. You can pay by credit card or other secure online payment methods.
What materials do you use for your posters?
Our posters are printed on high quality, durable and long lasting paper, designed to highlight your race details and customizations. We use high precision inks for a flawless rendering.
Can I give a poster as a gift directly to someone?
Absolutely! When placing your order, you can enter a delivery address that is different from your own. You can also add a personalized message to make the gift even more special. Alternatively, you can also opt for our digital gift card .
Races & Customizations
What kind of races can I turn into a poster?
We have posters for all kinds of races, from marathons and half marathons to trail runs, 10Ks, 5Ks, and any other unique event. If you've participated in a race, we can make a poster for it! Can't find what you're looking for? Contact us and we can help.
I can't find a race, what should I do?
Don't panic, all races can be made on poster. To do this, you can go to the " Custom poster " section of our site to provide us with the information necessary to create your poster. Do you have a more specific request? Contact our team, we will be happy to help you.
What formats are available for posters?
We offer a single unique format, chosen to best highlight the beauty of your feat and the race course. You will find the dimension directly on each product sheet.
I would like to display other information, how can I do this?
It is entirely possible to further customize our posters. To do this, go to the "Custom poster " section of our site to create a poster to your taste. Do you have a more specific request? Contact our team, we will be happy to help you.
Do you offer frames with the posters?
Currently, our posters are sold without a frame. However, you can easily find a frame that fits our standard formats in decoration stores or online.
Shipping & Returns
How long does production and delivery take?
Our posters are custom made and require a production time of 1-3 business days. Delivery typically takes between 2-5 days, depending on your location and the carrier chosen.
Can I return my poster once I receive it?
Unfortunately, each poster is unique and personalized with the information of each runner, it is impossible to return a poster to us once received. However, you can cancel your order when it has not yet been started.
What should I do if my poster is damaged upon delivery?
If you receive a damaged poster, please contact us immediately with supporting photos. We will send you a new identical poster at no extra cost.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You will be able to track the status of your delivery directly via the link provided.